Konica Minolta will implement Japanese multinational company IFS’s Field Service Management software to futureproof its service operations.
By deploying the Field Service Management software, Konica Minolta will transition to a predictive maintenance model that will allow the company to plan the deployment of field service staff across ten national operating companies (NOCs) across Europe.
IFS Cloud will also ensure maximum equipment uptime, reduce engineer call outs, and achieve a heightened customer experience.
As part of Konica Minolta’s Next Generation Field Service Management objective, which will be completed by the end of 2023, the IFS solution will allow employees to align schedules and optimise and deploy resources in real-time to automatically allocate work orders.
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The evaluation of IoT generated data by production printers and systems for medical image diagnosis, is another application the IFS solution supports. This application enables technicians to predict whether defects are imminent or unscheduled maintenance is due.
IFS Cloud’s Field Service Management capabilities provide the same user experience on iOS, Android or Windows, which means employees can check the availability of spare parts on a smartphone or tablet and create invoices and quotations on site at the customer.
IFS Cloud will replace Konica Minolta’s ClickSoftware installation.
Konica Minolta uses SAP software in parts of their business, which will have a bidirectional integration with the IFS solution.
“We are proud that a renowned company like Konica Minolta wants to future-proof its field service management with IFS Cloud. Our solution supports the company with services related to the installation of systems and equipment,” says IFS president North and Central Europe Glenn Arnesen.
“With the IFS solution, we can realise our vision of Next Gen Field Service Management. The first pilot project in Belgium and the Netherlands with around 130 employees is going very promisingly. In the next step, we will make the new solution available to around 1,000 field service technicians in ten national operating companies across Europe,” says Konica Minolta senior consultant Ged Cranny.
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